WELCOME

Ivy Cross Dental Surgery is dedicated to the provision of high quality private dental care and assisting patients to achieving a healthy smile.

WE WILL REMAIN OPERATIONAL OVER THE 2021 LOCKDOWN

THE CORONAVIRUS CRISIS

Covid Update

WE WILL REMAIN OPERATIONAL OVER THE 2021 LOCKDOWN

We hope that all our patients have kept in good health during the Covid pandemic and remain positive in these unprecedented times.

We are delighted to report that we are able to continue face-to-face consultations with our patients.

Our priority will always be to protect you. For this reason and in line with government regulations we will be operating with certain limitations. This may mean we are still required to refer specific patients to local Urgent Dental Care Centres, this would include (for example) patients exhibiting signs of Covid.

Given the limit on resources we will not be taking on any new patients at this time. Our focus will be entirely on our existing patients.

If you feel you need emergency treatment or have an issue that you would like to discuss, then please contact us on…

  • 01747 898 303 or
  • Reception@ivycrossdental.com

If you are unable to speak with our receptionist then please leave a message and either Eve (the Surgery Manager) or Geoff will return your call.

The Next Stage

We have always aimed to provide our patients with the very best care and in a manner that makes them feel as comfortable as possible. We pride ourselves on the cleanliness of the surgery and dedicate ourselves tirelessly to stringent cross-infection control measures. Our commitment to patient safety has always been and will remain our greatest priority.

We have used the guidance issued by the Fellowship of General Dental Practitioners on 1st June 2020 to put in place protocols to protect patients and staff.

How will things be different?

Before we consider organising a face-to-face consultation, we need to consider the following…

  • Is it necessary to see you in the short-term or can this issue be delayed further?
  • Have we assessed the risk to you and the staff of your visit to the surgery?
  • How can we further reduce the risk to you and the staff if you visit the surgery?
  • If guidance changes or PPE is in short demand does your visit to us leave you in a more compromised position?
  • Do you fully understand the risks and are these risks offset by the potential benefit to you?

If it is deemed appropriate to organise an appointment, we will contact you in the days leading up to that appointment and give you full details on what to expect.

We will need to ask you some questions about…

  • Any changes to your medical history (conditions medications etc)
  • Your current state of health and that of those in your household
  • Whether you are in contact with individuals considered ‘at risk’ groups for Covid
  • Your contact with work colleagues

We will be structuring the surgery and appointment book so that you will not see or meet any individual other than the doctor and nurse. For this reason, it is essential that you arrive a few minutes in advance of your appointment.

On arriving at the surgery, we need you to…

  • Remain in your car, we will be looking out for you and tell you when it is safe for you to enter the building
  • Come in on your own. There are some exceptions to this, but it is essential that you discuss this with us when we begin arranging a consultation

On entering the Surgery…

  • We will take your temperature using a remote thermometer and record this in your notes
  • We will ask you to clean your hands (we will give you instructions on how to do this)
  • You will be taken straight through to the surgery
  • If treatment is conducted on a tooth, then an additional special shield (termed a ‘Rubber Dam’) may also be used

Eve and the staff have all worked very hard in the past to ensure that the Surgery has been a warm, homely, and welcoming environment.

The new measures above will necessitate the removal of any items that increase the risk of fomite transmission or complicate the thorough decontamination of all rooms following a patient consultation. The reception area will look empty.

As a friendly surgery we struggle with having to cover our smiles with multiple layers of personal protective equipment and feel uncomfortable about not being able to offer a welcoming handshake, but it is because we do care about our patients and staff that we are taking these steps.

We remain hopeful that the release of the Covid vaccine will allow us all to resume a more normal pattern of life in the months ahead.

With my kindest regards

Doctor Geoffrey Cockrell BDS (Guy’s) MB ChB (Bris)

Medical Doctor 7041954

Dental Surgeon 81106

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